Deliveries and Returns
We always endeavour to dispatch your items as quickly as possible, and this is usually within two working days. However, there are times when this is not possible due to an item being out of stock or on a special order. Clothing items are usually dispatched within 7-10 working days. We use Royal Mail to send your items and will confirm this via email.
We hope you will be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided products are returned complete, in perfect condition, unused, unwashed and with their original packaging.Our returns policy does not affect your legal right to cancel (click here to view), or your legal rights in relation to faulty, or misdescribed, products.We are not able to refund any postage charges. Please keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received by us. Items lost in transit will not be treated as returned.
YOUR LEGAL RIGHT TO CANCEL
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:
You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.
To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.
If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.
If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest).
If you are exercising your right to change your mind:
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us the appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within three to five days at one cost, but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We carefully check each item before wrapping and sending but there may be a rare occasion where a customer receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange, or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.